Exchange & Returns Policy
- Introduction
At Sunny Footwear, customer satisfaction is paramount. Our exchange and returns policy is designed to ensure a seamless and satisfactory experience for our customers. Please read the following policy carefully to understand the terms under which returns and exchanges are accepted. - Eligibility for Returns and Replacements
To be eligible for a return or replacement, the following criteria must be met:
Correctness: The IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match, and the MRP tag should not be removed and must be clearly visible.
Completeness: All in-the-box accessories, freebies, warranty cards, and combos (if any) should be present.
Non Usage: The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/ warranty seals (wherever applicable).
Non-damage (Product): The product should be undamaged and without any scratches, dents, tears, or holes.
Non-damage (Packaging): The original packaging should be undamaged and intact. - Conditions for Return and Replacement
Returns and replacements are accepted under the following conditions:- Damaged Product: If the product is received in a damaged condition.
- Defective Product: If the product is defective or malfunctions.
- Incorrect Product: If an incorrect product is delivered.
- Size Issues: If the product does not fit correctly (for footwear).
- Process for Returns and Replacements
Step 1: Initiate a return or replacement request through our customer service or website within 30 days of receiving the product.
Step 2: Ensure the product meets all eligibility criteria mentioned above.
Step 3: Pack the product securely in its original packaging, including all accessories and documentation.
Step 4: Our logistics partner will arrange for a pick-up of the product from your location.
Step 5: Once the product is received and inspected, a replacement or refund will be processed. - Mode of Payment for Refund
Refunds will be processed in the same mode of payment used for the original purchase. The timeline for processing refunds is as follows:- Credit/Debit Card: 7-10 business days
- Net Banking: 7-10 business days
- Wallets: 5-7 business days
- Cash on Delivery: Refund will be credited to your bank account after providing necessary details.
- Repeated Return Requests
Repeated return requests for the same or similar product may be subject to review. We reserve the right to refuse returns if we observe an unusual pattern of returns or if the policy is being abused. - Non-Returnable Products
Certain products are not eligible for return or replacement. These include:- Products marked as non-returnable on the product detail page
- Customized or personalized products
- Products that have been used or show signs of wear and tear
- Contact Information
For any queries or assistance regarding returns and exchanges, please contact our customer service team at:
Sunny Footwear Customer Service Phone: [Customer Service Number] Email: [Customer Service Email] Address: [Company Address] - Changes to the Policy
Sunny Footwear reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on our website. - Conclusion
We aim to provide the best shopping experience for our customers. Your satisfaction is our priority, and we are here to assist you with any concerns regarding your purchase.
Contact Us
For any queries related to returns and exchanges, please contact us at:
• Phone: (981) 642-2782
• Email: rmindustries786@gmail.com
• Address: RM Industries VPO Surajpur, Tehsil Indora District Kangra